Shipping & Returns

 

All orders are shipped Monday-Friday excluding holidays. Orders are processed within 2 business days. We ship internationally at a flat rate of $50. Please note Tavia is not responsible for any duty charges that may be applied on international shipping orders. International packages will arrive in 2-10 business days, depending on country. All International orders must have the same billing and shipping information. Tavia monitors account activity and reserves the right to refuse transactions and/or close accounts based on order or returns characteristics.

Notice: Please note processing and shipping delays may happen occasionally, especially during peak holiday shopping season or during a high volume sale event. 

**Tavia is not responsible for the final receipt of packages that are requested to be delivered without signature. 

Two Day & Next Day shipping orders must be submitted by 1:00pm EST. If the order is placed before 1:00pm EST then you can use the chart above to see when it will arrive. If the order is placed after 1:00pm EST then add one additional business day. All Express orders are shipped with a signature required.

 

Returns & Exchanges

 

Once an order has been placed on the site, please contact us immediately if you need to modify or cancel the order for any reason. We will do our best to comply. Please refer to our return policy and return your purchase once you have received your order if you wish to return or exchange an item.

If you are not completely satisfied with your Tavia purchase, we will issue a refund. We will only accept returns on merchandise that is new, unworn, unwashed and with all tags attached and accompanied by all original packaging. Please be sure to NOT remove the tags, as it must remain attached in order for a return to be accepted. If there are any issues with packaging upon receiving your shipment, the customer is responsible to take a picture of any damaged box or tape prior to opening their package. Returns that do not meet our policy will not be accepted and will be sent back to you. 

In the case of a return for a web credit: the web credit expires one year after the original date of issue.

This excludes Final Sale items which may not be returned or exchanged. Returns will be refunded to the original method of payment. Tavia does not extend price adjustments or partial refunds on orders made prior to any promotions.

To request a return please email info@TaviaAtelier.com within 14 days of receiving your purchase. Please include your name and order number. If you have met the above return deadlines, we will issue a return merchandise authorization number (RMA) and return address information. An RMA is issued solely as a preliminary return management measure. Please note: an RMA does not guarantee that a return will be accepted if the merchandise is found to be worn, damaged or otherwise not in the original condition. 

To complete your return, write your RMA number on the shipping confirmation, put the shipping confirmation slip in your return package, and ship the merchandise back to us within 3 days of receiving your RMA. Please remember to include all original packaging including tags, hangers and bags. Once your package has been received, and the returned item has been deemed in original condition, your refund will be processed in the same form of original payment. This process may take 5-8 business days. If we do not receive your return in a timely manner, we will not accept it, and we will not refund your purchase price.  Please save your tracking number in the event you need to track your return package. We are not responsible for items lost in transit. We will not refund your purchase price in the event our store does not receive the return. 

In-Store Pick-Up:

All in-store pick-ups must be picked up from the store within 14 days. If an order is not picked up within the 14 day time frame, a web credit will be issued and the merchandise will be returned to the store. No refunds will be permitted.

International Returns:

For international returns any customs or import duties, brokerage fees or taxes paid on return shipments that pass through customs are the sole responsibility of the customer. Duties and taxes that are paid at checkout are nonrefundable. For packages that are refused at delivery, customers will still be responsible for all duties, taxes and shipping costs to and from the United States. These costs will be deducted from the customer return.

International Pre-Orders:

Please note that international orders that pre-pay duties & taxes at checkout cannot receive a split shipment if the order contains an in-stock item and a pre-order item. Both items will ship when the pre-order style arrives. 

 

Please note our return policy is strictly for Products purchased on our site.

 

In Store Pick-Up Orders

 

For your convenience we now offer in store pick-up at Octavia Art Gallery - 700 Magazine Street, New Orleans. Available during store hours Monday-Friday 11am-6pm and Saturday 11am-6pm.

 

 

 

Pre-Order

 

50% payment is required at the time of purchase. Normal return policy applies for all 'Pre-order' orders.

 

 

 

Price Adjustments

Tavia does not extend price adjustments or partial refunds on orders made prior to any promotions.